Your voice matters

Help us make support even better.

Share a compliment, suggestion, concern or complaint. We listen carefully, respond respectfully and use what you tell us to improve.

Safe to speak up Handled privately Support person welcome

You will be treated fairly.

Making a complaint will not affect your services. You can ask an advocate, family member or trusted person to help you.

Prefer to talk?

(07) 4020 5804

Private and secure

Tell us about your experience

Fields marked * are required. You may leave your name blank if you do not want a response.

What would you like to share? *

ComplimentSuggestionConcernComplaint

I am a… *

Participant name (optional)

Date of service or event (optional)

Staff member or service (optional)

What happened, or what would you like us to know? *

Include only the information needed to understand your feedback. Please do not include medical records.

What would a good outcome look like? (optional)

Would you like us to contact you? *

Yes, please respondNo, I prefer not to be contacted

You can submit feedback without identifying yourself. If you do, we cannot provide progress updates or an outcome.

Your contact details

Your name, a preferred contact method and a phone number or email address are needed so we can respond.

Full name *

Phone number

Email address

Preferred contact method *

Best time or safe way to contact you (optional)

I understand Assist Care Cairns will use the information I provide to review and respond to this feedback in line with its Privacy Policy. *

Your information is sent securely to our team.

Other ways to share

Choose the way that feels right for you.

You can call, email, use this form, or ask someone you trust to speak on your behalf. Tell us if you need an interpreter or another communication format.